CMS has named Latesha Walker as its new provider relations coordinator to help increase program transparency and offer more efficient resolutions to providers affected by the medical review process.
The provider relations coordinator position was established to improve communication between providers and CMS. Although providers should continue to direct questions about specific claims to the Recovery Auditor or Medicare Administrative Contractor (MAC) who conducted their review, providers can turn to the coordinator for larger process issues.
Providers may also send suggestions about how to improve the auditing or medical review process to the coordinator. To contact Walker, email RAC@cms.hhs.gov for Recovery Auditor review process concerns or suggestions or MedicareMedicalReview@cms.hhs.gov for MAC review process concerns or suggestions.