The Patient Aligned Care Teams (PACTs) comprise a provider, a registered nurse care manager, a clinical and administrative associate. Pharmacists, social workers, nutritionists, and behavioral health staff also support the teams.
“PACTs provide the right combination of health care professionals to develop a personalized health plan for each veteran and deliver care conveniently at primary care clinics and through new eHealth options,” VA secretary Eric K. Shinseki stated in a press release.
Since its inception in 2010, the PACT program has received increased support in medical centers, improving care management and coordination for veterans.
Nearly 65% of veterans requesting a same day primary care appointment with their personal provider are accommodated, and access to extended hours has increased 75% since January 2013. In addition, urgent care treatment has decreased 33%, acute hospital admissions have been reduced by 12% and post-discharge follow-up is implemented within 2 days for 72% of veterans.
Shinseki said that the PACT program has changed the way veterans receive care by providing a team approach focused on physical and mental wellness, disease prevention and continued care.
“Through PACTs, VA is achieving more personalized, proactive and patient-driven care. As a result, veterans have access to the high quality health care they have earned and deserve.”